Customer Service Officer - Government Project (1-Year Renewable Contract)

Join RecruitFirst in an exciting opportunity as a Customer Service Officer for a prestigious government project in Bali. This role offers a 1-year renewable contract with competitive compensation, professional training, and the chance to work on a meaningful project that impacts the community. In this role, you'll be the first point of contact for clients, handling inquiries, complaints, and resolving issues efficiently. You'll work closely with a team of professionals to ensure high levels of customer satisfaction. RecruitFirst is committed to fostering a supportive and inclusive work environment, where your skills and contributions are valued.

As a Customer Service Officer at RecruitFirst in Kuta, Bali, you'll play a crucial role in delivering exceptional customer service. You'll handle a variety of customer interactions, from initial inquiries to post-purchase support, ensuring a seamless experience for all clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about making a difference. Join us and be part of a team that's dedicated to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person, ensuring timely and efficient resolution.
• Provide exceptional customer service by addressing client needs and concerns with professionalism and empathy.
• Collaborate with the team to develop and implement customer service strategies that enhance client satisfaction.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Train and mentor new team members to ensure consistent high levels of customer service.
• Maintain accurate and up-to-date records of all customer interactions using CRM software.
• Stay informed about industry best practices and trends in customer service.
• Participate in professional development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a government or corporate setting.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with government project management processes and procedures.
• Valid SIM card and ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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